Each of us in life has what we would call our “harshest critic.” It may be a spouse or a painfully honest friend — the kind of person who could honestly answer, “Does this look good on me?” From a business standpoint, this person might be your most persnickety customer — not unreasonable, but also very hard to please. Despite the ongoing challenge of serving this person, it is important to consider that he/she may be deeply valuable to your business. The suggestions outlined here may not be for the faint of heart, because the truth can hurt. But strong, constructive criticism is invaluable for any business seeking to grow.
When you’re a leader — no matter how long you’ve been in your role or how hard the journey was to get there — you are merely overhead unless you’re bringing out the best in your employees. Unfortunately, many leaders lose sight of this.
I think most employers feel like they treat their employees well (e.g., “We pay them well and provide them with benefits.").
Most companies also believe they have a good corporate culture and that their team members are aligned around common goals. They believe that their team members, for the most part, like their jobs and have no intention of leaving.
But the very sad fact is, they’re probably wrong!Read More
How do we address the personal, human side of business and leadership with our inherent management expectations of delivering results?
As managers and leaders, our jobs are multifaceted. We play different functions in our interactions with team members. These functions exist on a continuum, ranging from directing to connecting.
What is one thing online shopping and takeout food have in common? Packaging. The convenience of clothes, furniture or whatever your heart’s desire being delivered to your door comes with the cost of the protective layer wrapped around it. We have cast aside this foam peanut-filled cardboard or plastic time and time again — into the garbage bin it goes, to be forgotten while the long-awaited prize inside is revealed and gazed at. Gone are the days of the milkman when the package was valued — carefully emptied and returned to its original sender to be refilled again — or are they?Read More